Last Updated on December 27, 2021 by Laura Ritterman
It’s always good to know that a company backs their items and responds to their customers by offering refunds for returned items at full value.
Party City may not be up there with some of the other major retailers in terms of return policies, but their own is fair if a little irritating.
What is Party City Return Policy?
Party City offers in-store and online returns and exchanges except for a few items. Party City will provide a return or exchange within thirty days of your original purchase, however, their official position is to deny returned packages that have been opened.
Party City will also accept returns made through DoNotPay, which is an app designed for expediting refunds, flipping the tables on spam callers and robocalls, suing corporations, and fighting parking tickets.
| PARTY CITY RETURN POLICY | |
|---|---|
| Return Period | 30 Days |
| Return Method | 1. In-store 2. Online |
| Exchange Period | 30 Days |
| Exchange Method | 1. In-store 2. Online |
| Refund Period | Within 5 Days |
| Refund Method | Via original payment method |
| Holiday Return Policy | 7 Days Before Holidays |
Exchanging Items Purchased In-Store
Any item purchased in-store can be returned—to any Party City store, regardless of which one it was originally purchased from—within thirty days for a full refund. You will have to provide the original receipt or the return will be denied.
You can also return items to Party City, in-store, that were purchased online. Since you will not have received a traditional receipt for an online purchase, you’ll need to print out a copy of your order confirmation, received by email, and bring that in.
It doesn’t matter which Party City you return your items to, including those items purchased online, however, without a confirmation email or an original receipt, it is Part City’s policy to deny your return.
How Strict Is The Party City Return Policy?
This is generally going to depend on the local management. Many in-store policies get tossed when the customer is face-to-face. However, Party City is pretty open and shut about its policies from a public relations perspective.
One particularly strange thing concerning Party City’s return policy is that they are pretty strict about their thirty-day, unopened package return policy. If you’re planning on throwing a party, you won’t be purchasing any items for this party outside of 30 days.
If you do, anything that goes wrong means that whatever you purchased won’t be returnable once the day of the party has passed.
Ultimately, it probably means that Party City has a large, potential consumer base that likely continues to shop elsewhere.
Judging from consumer sentiment across a range of forums, it’s not the most welcome return policy in the world and is largely unappreciated by most, especially for consumers who prefer to prepare for parties for quite some time before it takes place.
Are There Return Exceptions?
Party City doesn’t list any exceptions or particulars about their return policy. It’s pretty straightforward. Seasonal exchanges are exceptions but not in a good way.
Seasonal returns must be done within seven days and you won’t be getting cash back or the purchase price refunded to your credit card.
You’ll get in-store credit only, so be very careful what seasonal items you choose to purchase from Party City.
There are also a few items that are considered exceptions under Party City’s Return Policy:
- Helium Tanks
- Customized items
- Partial Party Kits
- Blade and Timber Birthday Kits
Can You Make Returns To Party City Without A Receipt?
It is the official policy of Party City that any returns made to them without a receipt or the provided confirmation email for online orders will be refused. That’s not to say you can’t escalate and gain the ear of a reasonable manager, however, those instances are a matter of luck, depending on the manager and the Party City that you go to.
Does Party City Have Free Returns
Yes, Party City does accept free returns, so long as they fall within the policy rules instituted by Party City. If you consider a “free return” to be a purchase in its original packaging, unopened, and with the receipt.
That includes seasonal items, with the exception that they must be returned within 7 days and in the same condition as when you purchased them.
What Is The Party City Balloon Return Policy?
There are no return policies for balloons purchased from Party City, with the possible exception of any sort of case-by-case basis.
However, Party City will replace any balloons that pop during transit, when Party City is the one transporting them.
See Also: Home Depot Return Policy
Party City Return Policy Canada
The return policy for Party Cities located in Canada is the same as the United States, with the major exception being that there is a 90-day return window in Canada, whereas the return policy in the U.S. is only 30-days.
Currently, many Canadian Party City stores aren’t accepting returns during the lockdown. Those who want to return items and, the timeframe passes while in lockdown, will be granted a 60-day extension.
Halloween Return Policy
Halloween is like any other seasonal item when it comes down to Part City’s return policy. Typically, there is a 7-day window in which you can return Halloween items and you only get in-store credit for the full value of the returned item.
According to Party City, they will happily take returns and exchanges—so long as you have the receipt—within the standard, 30 days, as per normal policy, only so long as all returns are received no later than October 24.
Despite the 7-day return policy for seasonal purchases, Party City is making an exception this year.
FAQs
Does Party City have a returns policy?
Yes Party City does have a returns policy which allows customers to return or exchange their items 30 days from the date of purchase.
How long do I have to return or exchange at Party City?
Customers have 30 days to return or exchange their purchases at Party City.
How long does it take to receive my refund?
Approximately 5 business days.
Last But Not Least
While Party City is not going to win any rewards for the greatest return policy ever, they at least have one. While it may be costly for them in the long run, their policy is what it is.
Now that you know what the Party City policy is, you can better plan out any future parties while having a clear understanding of their return policy.
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