Last Updated on January 16, 2022 by Laura Ritterman
Peloton bikes have taken the world by storm recently. These trendy workout bikes allow you to enjoy challenging spin classes from the comfort of your own home. As at home workouts become increasingly more popular, it’s no surprise that Peloton has enjoyed an upswing in sales across the world.
Since Peloton bikes are on the more expensive side, however, many people worry about buying them if the return process is not easy. In this article we explore Peloton’s return policy and many frequently asked questions about that process.
What Is Peloton Return Policy?
Peloton has a pretty standard return policy. According to their website, if customers are unsatisfied with their Peloton bike they can return it for a full refund as long as the return occurs within 30 days of delivery date.
The policy also specifies that the bike must be in like-new condition for the return to be accepted by Peloton.
|Peloton Return Policy|
|Return Period||30 Days|
|Exchange Period||30 Days|
|Refund Period||Within 5-7 Days|
|Refund Method||Method of Payment|
How To Return My Peloton Bike
According to the Peloton website, if you discover that your Peloton bike just isn’t right for you you can initiate the return process by calling their hotline at 1-866-679-9129 or via online chat at onepeloton.com. During your conversation with a representative, they will ask you to pick a time that works for you to schedule the pickup of your Peloton bike.
How Strict Is The Peloton Return Policy?
The Peloton return policy is pretty strict. They adhere strongly to the 30 day rule and if you try to initiate a return outside of that timeframe you will be unable to get your money back.
Peloton Exchange Policy
At this time, Peloton does not have an exchange policy. However, some online sources indicate that you can initiate an exchange for certain Peloton products by contacting customer support using one of the methods referenced above.
See Also: Sephora Return Policy
Peloton Refund Policy
The Peloton Refund Policy is the same as the return policy at this time. Peloton refers to the whole process as a “free trial period.” Essentially, the only way to get a full refund is to initiate the return of your Peloton bike or merchandise within 30 days of the delivery date. If you try to return it outside of this time frame you will not be able to get your money back, unfortunately.
See Also: Fashion Nova Return Policy
Does Peloton Accept Returns After 30 Days?
Nope. Once the period of 30 days has passed you will be unable to return your Peloton merchandise for a full refund. This is the case for the Peloton bikes as well as other Peloton merchandise, so if you think you want to return your Peloton products be sure to do so before the 30 day period has expired.
According to their website you can return your bike after 30 days but you will have to pay a shipping fee of $250+ for bikes and $300+ for treads.
Does Peloton Have Free Returns?
According to the Peloton website they do offer free returns as long as it’s within the time window. They do make a note that due to the size and weight of their bikes they do not refund users for the shipping fees they may have paid to receive their bikes, however.
There are some geographical exceptions to this rule, however. For example, if you live in Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, or any other location that is only accessibly by ferry you are not even eligible for the home trial offer. This means that if you live in one of these places your Peloton purchase is not returnable regardless of the time frame.
If you live in Canada, the Peloton site says “Home Trial is not offered to deliveries in remote areas and other select areas in the Provinces of Ontario, Saskatchewan, Edmonton, Manitoba, Alberta, and British Columbia. Home Trial is not offered in the Provinces of Quebec, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, New Brunswick, Nunavut, Yukon, and the Northwest Territories.”
Can I Return Peloton Products After Use?
As long as you return your Peloton products within the 30 day home trial grace period you can return them after using the products. However, Peloton makes sure to note that products must be returned in like-new condition and that any damage to the products will result in you having to pay a restocking fee.
How Long Do Peloton Refunds Take?
According to the Peloton site, your refund will be issued to the original payment form within 5-7 business days of Peloton receiving your package.
Peloton bikes are pretty cool, and it seems like the return policy is pretty standard for getting a refund if you dislike your purchase. We hope you found this article helpful and happy riding!
Terrible service, initially my husband purchased the bike for me when I called and asked if we could have the healthcare discount the gentleman said yes and another individual said no, they made me return the entire bike and we had only had it in our house 2 hours then we attempted to return the bike due to an injury on it today the girl wasted my time saying it’s outside the window. Awful service I get they have a strict policy however I won’t ever recommend Peleton to anyone. Zero compassion and they agents work from home I believe as I could hear children Or others in the background every time I called.