Petco Price Match Policy (2023 Update)

Last Updated on December 27, 2021 by Laura Ritterman

Suppose you are looking for ways to save on your pet food, supplies, and other pet products; Petco may be the best way to go as it provides the benefits of price matching.

Price matching and price adjustment policies allow consumers to enjoy the benefits of the best price at checkout. Below, we tell you what you need to know about Petco’s price matching policy.

Without further ado, let’s find out how you can use their price match policy to get either a lower price at checkout or a partial refund for up to 14 days after your purchase.

Does Petco Price Match in 2022?

Yes, Petco has a price match policy that allows their customers to be credited the difference between the sale price and the purchase price of a similar item in the store for up to 14 days after the purchase. Furthermore, Petco price matches with several competitors, including Amazon, Chewy, and Petsmart.

While you may be satisfied with the price of an item when you buy it, you may end up feeling like you got an unfair price, especially if you see the item for a lower price elsewhere. A price matching policy exists to help you as the customer reconcile the difference between the purchase price and the discount price.

Petco has a price matching policy that you need to explore and understand so you can benefit. Petco allows a product or item to match sale prices if the buyer can prove that the same product is being sold at a different price at a different store by a competitor.

Usually, price matches and price adjustments are used to match sales prices and maintain and strengthen the customer base.

However, like price match policies in other stores, there are caveats associated with a price match and price adjustments in Petco stores.

Measures to Follow for Price Match

1. Identical – One of the requirements you need to meet to get a price match at Petco is to ensure that the product you want is identical to the next in color, model, size, and brand.
2. Proof – You will need to show some proof to match sale prices. For example, you can prove that a rival sells the same item for less using proof such as an ad on the website, an email they sent to you, or a printed ad.
3. Availability – Only in-stock items are available for price matching. This applies to both, Petco and the competitor you want to match with.
4. Services – Service prices (such as pet photos, training, or similar) are not price matched.
5. Live Animals – Since no animal is truly equal to another, they are excluded from price matching.
6. Online Competitor – If you want to match with an online competitor, make sure it’s on the list of eligible competitors.

Petco requires that customers reach out to them through their website or direct line on (877) 738-6742 to claim the price matching process.

In order to claim for the process of price match of a product at Petco, you can either directly contact them at (877) 738-6742 or check on to their their Official website.

Does Petco Offer Price Adjustment?

Petco offers a price adjustment policy, providing its customers the ability to claim a price adjustment within 14 days of the purchase.

Price adjustment happens when a customer buys a commodity, and it goes on sale shortly after. If this happens to you at Costco, we have good news.

You can claim a price adjustment from Petco, and the retailer will credit you with the difference between the regular and sales prices. Price adjustments are made at both brick and mortar stores and the online shop as well.

Thankfully, you can go for a partial refund from a physical store where you bought your item or online if you made an order from the website. All you would have to do is get in touch with the customer support team through their hotline.

You can also match sales prices for items that were bought in the official stores.

To claim your refund you can either go back to the store where you bought the item or, in case of an online order, get in contact with their customer support hotline.

You can locate various stores of Petco that provide the facility to price match by clicking here.

Exceptions

But there stand a few exceptions that you need to hold in mind in order to claim for the price match of that particular product.

1. Competitor pricing errors
2. When Petco changes or corrects price errors for the given products
3. Lack of a notice of the price adjustments

Special Exclusions

Petco does not provide a rain check in case of stock unavailability for a particular product of purchase. It appreciates the policy of one product one price match per customer. Items won’t count in the process of matching for selected online web store retailers.

Pet services provided by other competitors do not include in the price match of the services provided by Petco. Some such service exclusions are grooming, dog training, pet photography, etc.

According to the Standards of Excellence at Petco, live animals do not include in this procedure of price matching. This is because all animals are unique and individual. Hence they do not fit in the process of the same.

Which Retailers Does Petco Price Match?

Amazon

Petco.com matches the prices at Amazon.com and wag.com. However, Petco stores do not match competitor’s online everyday price for any item.

Therefore, if you are looking for a way to price match online, ensure that you bought your item from their website.

Chewy

Petco.com does online price matching with chewy.com. However, just like in the case of Petco, physical stores will not match sales prices.

In many cases, you can price physical match stores with physical stores of competitors while excluding competitors’ online sites as online prices operate differently compared to physical store prices.

PetSmart

Petsmart matches prices with Petco. However, there is no online price match guarantee if your product was bought at a physical store. Interestingly, these two companies often have the same deals, but if you find one works better than the other, you can call the customer care team to help you get ahead.

An online price match can only be guaranteed if you bought your products at Jet, Target, Chewy, Amazon, Walmart, and Petsmart. Apart from these online retailers, others are not price matched.

Petco Price Match On Sales Policy

Petco does not price match sales, clearance, or discounted items, whether the product is available in the store or listed by a competitor.

Under the company’s price match policy, you cannot further adjust a product’s price after the first time.

If you are wondering if you can use a coupon on a price-matched item, then it would be appropriate to know that Petco’s policies will not allow it as the product already has a lower price, much like a discount. As such, you cannot expect any further discounts.

The price match policy at Petsmart also excludes:

• Customer product returns
• Raincheck items
• Gift cards
• Products from overseas competitors
• Pet adoptions, pet services, and live animals

Frequently Asked Questions

Does Petco Price Match?

Yes, Petco does price match! Their policy proudly states 'We won't be beaten on price' - Visit them in-store or call their support hotline to perform a price match.

Does Petco Price Adjust?

Yes, Petco does price adjust for up to 14 days after the date of purchase. Just contact their customer support hotline or go back to a store location.

Does Petco Price Match Amazon?

Yes, Petco.com does match the prices of amazon.com as well as wag.com. Petco stores however, only match with Petco.com

Does Petco Price Match Chewy?

Yes, Petco.com does match the prices of chewy.com. Petco stores however only match with Petco.com

Does Petco Price Match PetSmart?

Yes, Petco does match the prices of PetSmart.

Does Petco Price Match Online Prices?

Yes, Petco.com does match the prices of select online retailers (amazon.com, chewy.com, jet.com, petsmart.com, walmart.com, wag.com, target.com). Other online retailers are not price matched, however.

How do I contact Petco's Customer Service?

You can call Petco's Customer Service at 877-738-6742.

Conclusion

Most of us have a favorite store that we almost always shop in. Sometimes it occurs that we are overpaying at our favorite store. This is where price matching and price adjustments come in handy!

In this article, we have covered the specific rules (& exceptions) that will allow you to save money while shopping. If you have already bought an item, you can still get a partial refund after your purchase.

If you’d like to read about other store’s price matching policies, have a look at PetSmart, Macy’s, or Office Depot.

Do you still have questions about Petco’s price match & adjustment policy? Leave us a comment below – Our team will do its best to find you an answer.