Last Updated on January 16, 2022 by Laura Ritterman
Petsmart is a one stop shop for pet owners to buy necessities and accessories for their pets— and even a place to buy new pets altogether! They offer a huge variety of products both in store and online.
Many people wonder what the return process is for products that fall below customer expectations. In this article we take a deep dive into the Petsmart return policy, as well as answer many of the most common questions asked about returning items to Petsmart.
What Is Petsmart Return Policy?
Petsmart has a pretty extensive return policy that allows customers to return items for a full refund within 60 days of purchasing your item, providing you have the receipt.
|Petsmart Return Policy|
|Return Period||60 Days|
|Return Method||In Store or online|
|Exchange Period||60 Days|
|Exchange Method||In Store or online|
|Refund Period||Within 30 Days From Return|
|Refund Method||Method of Payment|
Here’s an overview of their policy:
Returns With A Receipt
You can return for a full refund within 60 days of purchase with your receipt for the full amount on the receipt.
- Purchases in cash will be refunded in cash
- Purchases with check will be refunded with a gift card or cash after a 10 day waiting period from the date of sale
- Credit card purchases are refunded to the card used for purchase or a gift card
- Debit card purchases are refunded in cash
- Gift card purchase will be refunded on a gift card
- If you are exchanging a product you will receive the positive balance in the original payment form
Returns Without A Receipt OR With A Receipt Older Than 60 Days
If you wish to return a product without the receipt or with a receipt older than 60 days you must bring a valid ID to a Petsmart store to receive a gift card for the most recent sale amount.
If you wish to return the following items* you must have a valid receipt (less than 60 days):
- Electronic products like shock collars and electric fences or training products
- Grooming products
- Filters or pumps
- Non-prescription pet medication or vitamins
*if the items cost more than $10
Can You Return An Item To Petsmart Without A Receipt?
Yes, per the return policy you can return an item without a receipt if you bring a valid ID to any store. In this case, however, you will only receive a gift card for the amount and this is not redeemable for cash.
See Also: Petsmart price match
How To Return My Petsmart Products
You can return any items purchased in store or online from Petsmart to a Petsmart store with the receipt/invoice and the original packaging.
Additionally you can return your online purchases (minus shipping and handling and gift wrap charges) for a full refund. You can initiate this process online to receive a shipping label.
Related: Etsy Return Policy
How Strict Is The Petsmart Return Policy?
The Petsmart return policy seems pretty lenient. Not many stores will allow you to return products without a receipt and Petsmart doesn’t seem to have any problem with it.
It seems that you can receive a full refund for the amount you paid if you return it within 60 days with a valid receipt.
If you don’t have a valid receipt or you try to return outside of this time frame you will only receive a refund for the current sale price at the time of your return.
Petsmart Exchange Policy
Petsmart allows for exchanges on most products (not prescription medication, however). If you wish to exchange an item you can do so at any store and they will credit any remaining positive balance to your original payment method or a gift card.
If the item you are exchanging for costs more than the original item you purchased you will be required to pay the difference in price at the time of checkout.
Petsmart Refund Policy
If you wish to receive a refund you can do so with a valid receipt to the original payment method used at the time of purchase. Otherwise all refunds will be issued on gift cards for the current sale amount at the time of your return.
What Are The PetSmart Return Exceptions?
Some items can’t be returned to Petsmart even with a valid receipt if you try to return it outside of the 60 day period. These include electronic merchandise like fences and shock collars, tools for grooming like brushes or flea combs, non-prescription medications or vitamin, and filters or pumps.
Please note that prescription medication can never be returned.
How Do I Return PetSmart Purchases To A Store?
If you purchased an item from Petsmart online or in store and you wish to return it you can bring the item to any Petsmart store location to inmate a return. In order to receive a full refund to the original payment method you will need to have valid proof of purchase. This can be in the form of a receipt or an order confirmation if you purchased the item online.
Does Petsmart Accept Returns After 30 Days?
Yes, you can return your items to Petsmart for a full refund within a 60 day time period from purchase. After the 60 day period has passed you can still return the item for a refund but the amount you receive will reflect the current sale price at the time of the return.
Does Petsmart Have Free Returns?
Returning an item in store is always free, but in most cases Petsmart also offers free online returns as well. All you have to do is initiate the return process online and print out the shipping label they provide. Once you have the label you can stick it on the packaged item for return and bring it to your local shipping service for return.
Who Pays For Returns On Petsmart?
If you initiate the return process on the Petsmart website you will receive a free shipping label covering the return costs. If you decide to ship your item back without using this shipping label you will have to cover the shipping fees and you will not be reimbursed for them.
How Long Do Petsmart Refunds Take?
According to their site, it can take up to 30 days from the day they receive your return for them to issue your refund and process the return. When the return has been processed they will issue an email notification to you.
Can I Return Petsmart Products After Use?
As long as the item you are returning is in good condition you can return it to Petsmart.
What Is PetSmart’s Return Policy For Live Animals?
If you purchase a live animal from Petsmart and and that you need to return it you can do so within 14 days for a full refund.
What Is PetSmart’s Return Policy For Fish?
As is the case for returning other live animals, you can return fish purchased from Petsmart within 14 days of purchase.
Can I Return An Item Without The Box At PetSmart?
No. If you do not have the original packaging for the item you wish to return you will be unable to return it to Petsmart.
Does Petsmart Accept Items From Chewy?
As many people know, the convenient online petstore, Chewy.com, is owned and operated by Petsmart. As such, people often wonder if they will be able to make returns to Petsmart if they bought an item from Chewy and not from Petsmart itself.
Unfortunately, at this point in time (2022) Petsmart does not accept any returns on items purchased form Chewy. This is because each business is operated separately and they are not able to cross-reference purchases made from Chewy at Petsmart and vice versa. Perhaps in the future this will become possible but at the moment returns to each business must be handled separately.
Can I Return Damaged Items To PetSmart?
Yes, as long as you have the original packaging and you return it within 60 days of purchasing it with a receipt you will be able to return many damaged or broken items to Petsmart. There are some exceptions to this, however, all of which can be found in the above sections in this article.
Can PetSmart Look Up My Receipt?
Yes, as long as you have a Petsmart account and you used it when you made your purchase you will be able to look up your order history— including receipts— through this account. Without a Petsmart account the company will not be able to look up your receipt unless you have an order number from an order you made on their website.
Can I Return Opened Items To PetSmart?
Yes. If you wish to return an opened item to Petsmart you can do so as long as you return it with the original packaging.
Petsmart is a pretty convenient place to get your pet products, whether you’re shopping in store or online. One of the most convenient things about shopping there is the great return policy offered by the company. We all know pets can be picky, and now you don’t have to worry about being stuck with an expensive purchase for your pet. We hope you enjoyed this article— happy shopping!
Related: Petco Price Match