Primark Return Policy

Last Updated on February 5, 2022 by Laura Ritterman

Primark will accept any returns or exchanges for full price, provided the items are unworn, unwashed, and the original tags are still attached to the item. For health reasons, some items cannot be returned if they have been opened or no longer have a hygiene seal.

Keep reading below to learn more about Primark’s refund and exchange policy and what items are unreturnable.

What is Primark’s Return Policy?

As Primark is a physical-only store, their return policy is pretty straightforward.

Return Period	28 days (unworn, unused, and tags still on)
Exchanges	28 days (unworn, unused, and tags still on)
Holiday Window	Items purchased on or after the 12 of October can be refunded or exchanged until the end of January (January 31st)

How To Return a Primark Item?

To return a Primark item, you will have to provide a valid receipt and return unused and unworn products within 28 days. The items must also still have the original tags on them.

Certain items cannot be refunded or exchanged unless unopened and (where applicable) the hygiene seal still intact.

1. Briefs or boxers
2. Piercing jewelry
3. Health and beauty products
4. Gift cards
5. Swimwear

You will simply go inside a store closest to you, provide the items, and receive your refund or exchange.

Can You Return an Online Purchase to the Store?

Primark does not have an online store at this time. That means that all items must be purchased, returned, and refunded to a physical store.

How strict is the Primark Return Policy?

Primark’s return policy is very strict unless you can prove there is a reason for your return to be later than 28 days. For example, during Covid, if you are self-isolating to protect people, you must have proof of your isolation overlapping with the 28-day return window.

The specific returns policy should be printed on the receipt as well. 

Sometimes, you may be able to return items after the 28-day window. However, you will not be provided a full refund. Often, if a return is allowed after 28 days, you will only be able to exchange the item.

Returns and exchanges are up to the manager of the store, so even with this proof, they may not allow a return or exchange.

Primark Exchange Policy

Items can be exchanged within 28 days, so long as the item was unwashed, unused, and still had all of its tags and hygiene seals. Some items cannot be returned unless they are being returned due to faulty manufacturing, such as underwear.

See Also: Argos Returns

Primark Refund Policy

Items can be returned to Primark within 28 days, so long as the item was unwashed, unworn, and had all of its original tags. Some items cannot be returned unless they are being returned due to faulty manufacturing. Refunds will be processed within 10 working days.

Does Primark Accept Returns After 30 Days?

No, Primark does not accept returns after 28 days. The receipt will provide the date that you are last able to request a refund or exchange.

Some people have mentioned they have been able to return items after 28 days, but it is rare, and you can only receive an exchange at that point. The return policy is printed on the receipt for every customer to make sure they know what the exact rules are.

See More: Sephora Return Policy

What Items Cannot be Returned to Primark?

Items that have been worn or washed cannot be returned to Primark. Also, items without the original tags are unable to be refunded.

Certain items cannot be refunded or exchanged unless unopened and (where applicable) the hygiene seal still intact.

6. Briefs or boxers
7. Piercing jewelry
8. Health and beauty products
9. Gift cards
10. Swimwear

Underwear is unable to be returned unless there was something faulty with the product.

Exceptions (To The Return Policy)

The only exception to the return policy is if items are faulty upon purchase, you should be able to return or exchange an item within that 28 days, even if it is one of their normally unreturnable items.

Also, you may be able to get an exception if you miss your 28-day return window due to self-isolation, but it is up to the store itself. Some stores may allow returns after 28-days, but it is fully up to the store and the manager in charge. It is likely that if they do offer a return after 28 days, it will only be for an exchange and not a full refund.

Can I Return a Primark Product After Use?

No, items that have been worn or washed are unable to be returned. The items must also still have their original tags. These items cannot be returned or exchanged at all unless the product was faulty.

If the product was faulty, you are encouraged to contact customer service to discuss further steps. However, you can also go to a local store to present the faulty item for a return or exchange.

FAQs

How Long Do Primark Refunds Take?

Primark refunds can take between 5-10 days if paid with a card. Refunds will always be returned via the way the item was purchased. For example, if you paid with a card, you cannot get cash instead.

Does Primark Take Returns Without a Receipt?

No, Primark will not allow a return without a receipt or some proof of purchase.

Does Primark Give Full Refunds?

Primark does give full refunds for items so long as they have been unworn, unwashed, and contain the original tags. Some items cannot be returned for a full refund, such as gift cards, or items without a hygiene seal – like underwear and swimwear. Body piercings are also unable to be returned.

Conclusion

Primark has a fairly strict return policy, though the specifics and final decision is up to the individual store and the manager.

However, the general guideline is that items that haven’t been opened, used, or washed can be returned for a full refund or exchanged for 28 days after the date on the receipt.

Proof of purchase and the product must be brought into the store to request a return.

Related: Harbor Freight Return Policy