Last Updated on October 11, 2022 by Laura Ritterman
Returning an item is never fun, but if it’s just not for you, then it isn’t worth keeping. Here’s everything you need to know about the Reiss Return policy.
Reiss accepts returns of items bought in-store if the item is unused and has a receipt. Once you get to the store and request a return, the Reiss team will manage the rest of the process for you.
There are a few things you should keep in mind about the Reiss return policy so that you know what your options are when you want to take something back. The rest of this article will walk you through the Reiss return policy step by step.
Table of Contents
What Is Reiss Return Policy?
The Reiss return policy is quite straightforward. If you bought the item in-store, you will need to return it to an in-person Reiss store. Simply bring your unused item to the Returns counter and say that you want to return the item. As long as you have a receipt of purchase, the Reiss team will handle the rest.
Online, you have 28 days after the date of purchase to return any items you don’t want. You are able to return online items to your nearest Reiss store.
| Return Deadline | 28 business days |
| Return Methods | By mail or in store |
| Exchange Period | No exchange policy |
| Exchange Method | None |
| Refund Period | 7 business days |
| Refund Method | Original payment method or store credit |
How to Return a Reiss Product
In addition to the standard method of returning your items by visiting the closest Reiss store, you can also arrange a pickup if you have a Reiss account.
Sign into your account, click on Returns, then Arrange a Return. Select a store to which you will return the item, and a courier will collect the item shortly for you.
Reiss Exchange Policy
Based on the information Reiss provides in their return policy guidelines, they don’t seem to offer exchanges and have no details regarding a standardized exchange policy. Of course, when you return your product to a Reiss store, you can always use the refund money to purchase a different item of your choosing.
Reiss Refund Policy
Reiss allows you to return items that are in their original condition, unworn, and have all their tags attached. If these conditions are met, and you have a receipt, then Reiss will happily refund you as soon as possible.
Does Reiss Accept Returns after 30 Days?
Unfortunately, Reiss does not accept returns after 30 days, which is pretty standard as far as return policies go. Once you buy an item from Reiss, you have 28 days to decide that you don’t like it (assuming you haven’t worn it, of course) and return it to the nearest Reiss store yourself or via a courier.
What Items Cannot Be Returned to Reiss?
There are a few items you cannot return after purchasing them, mostly for hygienic reasons, and they include the following:
- Earrings
- Facemasks
- Swimwear
- Fragrance
- Grooming products
- Hand sanitisers
- Shoes
It’s important to note that regarding shoes, swimwear, and grooming products, you can still return them if the hygiene seal hasn’t been removed or the packaging hasn’t been opened.
Does Reiss Have Free Returns?
Reiss has completely free returns, if you return the item to the store yourself. As far as their return policy states, there is no charge for using an EVRI Courier or parcelshop. Just make sure you process the refund through the official Reiss website on their Returns page.
Who Pays the Return Shipping Charge?
If you’re returning your item directly to a Reiss store, you won’t need to worry about the hassle of getting a returns label. Reiss refunds done via pickup or parcelshop are processed through EVRI, who may charge you for the service.
How Long Do Reiss Refunds Take?
Reiss refunds work differently depending on what method of payment you originally used and how you are returning the item. It’s always faster to return your item via the store yourself, since you can get a refund in as little as one business day. Refer to the table below for detailed information on how long your return will take.
| Payment Method | Returning Via Store | Returning Via Courier/Parcel shop |
| Credit/Debit Card | 5 working days | 10 working days |
| Paypal | 1 working day | 6 working days |
| Giftcard | 5 working days | 10 working days |
| Nextpay | 1 working day | 6 working days |
As you can see, it’s generally more efficient to process your refund by taking your product directly to the store; however, if you’re in no hurry, you can have your return picked up and shipped off without leaving the comfort of your home.
What Is Reiss Return Policy without a Receipt?
Unfortunately, Reiss has a pretty strict rule about having a receipt when making a return. If you don’t have a receipt or order confirmation for your item, then Reiss cannot accept your return. In addition, if you bought a Reiss product from a department store, you must process the refund through that individual store, not through Reiss.
Can I Return Items on Sale?
Although Reiss offers no information about their return policy regarding items on sale, it is customary to return most sale items. For the best assurance, ask an associate before you buy whether the item you’re buying is final sale. If so, then there are no refunds on that item.
Can I Return Reiss Product after Use?
Reiss makes no exceptions when it comes to the use or alteration of a product. Once you’ve removed the tags and worn the clothing item, then Reiss will not accept the return or refund you your money.
Similarly, for some products, even breaking the hygiene seal or unpackaging the seal on the box is enough to void your chance of getting your refund, so make sure the product you’re buying is something you’re going to use to avoid being disappointed.
Final Thoughts
Reiss has a pretty generous and straightforward return policy, even going so far as to pick up items you don’t want straight from the comfort of your home through EVRI. Just make sure you’re aware what items you can and cannot return so you know your options.
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