Last Updated on March 27, 2022 by Laura Ritterman
River Island is a very popular company and international provider of some of the hottest clothing in the world. It is also known for its strong customer support, including its ability to process a return.
When it comes to making a return for River Island, the company has an easy to follow process that permits the customer to go in-store or start a return online with few exceptions.
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What is River Island’s return policy?
River Island return policy allows returns of their items within 28 days of delivery or store purchase. All products returned are required to be in their original packaging. Certain exceptions to the return policy apply, which includes items such as beauty products and underwear that customers are not able to return.
It is important to remember at all times that any item returned needs to be clean, unworn and unused, and still has the tags on it. You will also need the original receipt or confirmation email of the purchase when you are making a return to River Island.
| Return Period | 28 Days |
| Return Method | In Store or online |
| Exchange Period | No Exchange Policy |
| Exchange Method | In Store or online |
| Refund Period | Within 7 Days |
| Refund Method | Method of Payment |
How To Return a River Island item?
Because River Island has so many ways for you to buy, they also have so many ways for you to return your product based upon how you bought it.
In-Store Return
You are able to return your product to any store in the country, no matter where you bought it. Even if you made the buy online, you are able to return it to any River Island store, just make sure you bring your receipt as proof or purchase.
Online Return
Similarly, if you are hoping to return an item you bought online from River Island, you are able to take it to any store and start your return process there. Your confirmation email will act as proof of purchase so you need to be sure to bring it with you when you are initiating a return.
Orders placed using Klarna Pay in 3 are not eligible for exchanges in stores.
Can you return an online purchase to the store?
Yes, you certainly can return an online purchase to the store. In fact, River Island encourages customers to do just that because it is a faster process.
However, you must remember that you need your confirmation email when you are making a return in-store for a product that you bought online.
How strict is the River Island return policy?
River Island’s return policy is fairly strict but goes along the same lines as many other companies.
It is vital that you return a product within 28 days of delivery or store purchase and it is very important that the tags are still attached to the product and that they are all clean and unworn.
River Island Exchange Policy
River Island does not have much of an exchange policy. The company is only able to offer exchanges for online orders in UK stores and each of them must be accompanied by a confirmation email for proof of purchase.
River Island Refund Policy
River Island will refund most products if you start the refund process within 28 days of purchase or delivery. There are some exceptions to their returns, including swimwear and food, but the company is okay giving most refunds.
Does River Island accept returns after 30 days?
River Island does not accept a return after 30 days. In fact, the company doesn’t accept returns after just 28 days, meaning that you have less time to start your return process than you do with most other companies, especially considering River Island is a UK company and if you are an American customer, you need to keep in mind the amount of time it takes to get a product overseas.
What items Cannot be returned to River Island?
There are a few River Island products that cannot be returned to the company, such as food, grooming supplies, cosmetics after the hygiene seal has been broken, pierced jewelry, and swimwear that is lacking a hygiene strip.
Exceptions (to return policy)
The following goods are not eligible for refunds or exchanges:
- Food
- Swimwear that does not have a hygiene strip
- Grooming supplies
- Cosmetics when the hygiene seal is broken
- Pierced jewelry
You must return any gifts, homeware, and electrical items in their original packaging, unless they are defective.
How long do River Island refunds take?
If you’re returning an online order within the United Kingdom, River Island will process it and offer a refund within 10 days of receiving it.
Keep in mind that River Island is a British corporation. If you’re returning an online order from the United States, the firm intends to process your return and offer a refund within 7 days of receiving the package at our distribution location.
Refunds will be performed using original payment method if you return a retail purchase or an online transaction to one of our shops. Your refund will be put onto a River Island Refund Card if you do not have the original credit or debit card.
River Island will give you a confirmation email after your refund has been processed for online orders.
Your refund will appear on your bill within one to ten days once it has been processed, depending on your payment provider’s processing lead times.
FAQs
Does River Island give full refunds?
River Island does give full refunds when you are returning a product but you should allow one to ten days after processing before you can expect to see the item back in your account. You can check the status of your return on the River Island website. Once the status of your order is shown as “Returned” that means you will then have about one to ten days before the refund is delivered.
Can I return a River Island product after use?
No, you cannot return a River Island product after using it. All River Island products suitable for returns must be unworn and clean and need to still have their tags attached.
Does River Island take returns without a receipt?
River Island does not allow a return without a receipt.
Conclusion
As long as you start your return process within 28 days, River Island will be able to process a return on most products, as long as they haven’t been worn and still have their original tags and you have retained the receipt.
Just keep in mind that it is an international company and it may take longer for the process to complete.
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