Last Updated on October 16, 2022 by Laura Ritterman
Rugs USA offers returns on products purchased in the USA for up to 30-days after the item has been delivered. They do not offer exchanges. They only offer refunds. Canadian purchasers are excluded from the returns policy.
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What Is Rugs USA Return Policy?
Rugs USA offers a generous return policy for any products purchased from their online store. You have up to 30-days after you have purchased the product to return it for a refund. Rugs USA does not offer exchanges on their product.
You are only able to get a refund on your purchase if you live in the USA. If you have purchased from Canada, then you are excluded. There is no way to return products to Rugs USA.
| Return Deadline | 30 Days |
| Return Method | In-Store and via mail |
| Exchange Period | 30 Days |
| Exchange Method | In-Store and via mail |
| Refund | Within 5 Days |
| Refund Method | Original Payment Method or Store Credit |
How To Return a Rugs USA Product
In order to return a product to Rugs USA, you will need to request a shipping label. You will need your email address and your order number for this. You can request the shipping label from https://www.rugsusa.com/rugsusa/control/returns.
You will have to pay for the shipping label, and you will be guided through this process. How much it costs will be dependent on the product that you are returning.
Once you have the shipping label printed, you can package up the product and send it back to Rugs USA, as per the instructions included on the label.
How Strict Is The Rugs USA Return Policy?
The Rugs USA return policy is very strict. The only way that they will allow you to return a product to them is if you print a shipping label from their website. Their website will not allow you to print a shipping label unless you are within the returns period. It will also not allow you to print a shipping label if your order was delivered to a location where refunds are not offered i.e. in Canada.
Rugs USA Exchange Policy
Rugs USA does not offer any exchange policy. If you return the product to them, they will issue you with a refund. If you want to make a new purchase, then you can use the cash that you have been refunded to do so. This should arrive in your account around 5 days after Rugs USA has received your return.
Rugs USA Refund Policy
Rugs USA will refund your purchase should the following conditions be met:
- You have requested a shipping label from Rugs USA within 30-days of the purchase of your item.
- You live in the continental United States.
- The product can be resold.
Does Rugs USA Accept Returns After 30 Days?
Rugs USA does not allow returns after 30 days. Their system will not print you off a shipping label if you request a return after 30 days, so you will not be able to request a return at all.
It is likely that Rugs USA will allow you to return a product after the 30-day period has ended, provided you have already requested the return. However, if you have requested a return, do bear in mind that you only have a short amount of time to return the product. So, make sure that you do not go out of that time frame, or you will have lost your right to a refund.
What Items Cannot Be Returned to Rugs USA?
Rugs USA does not seem to exclude any products from the refund process. However, it is likely that they would reject a refund on any product that has clearly been used, or is not in a fit condition to be resold.
Does Rugs USA Have Free Returns?
No. While Rugs USA does offer free delivery in the United States, you will have to pay for a return.
When you request a refund from Rugs USA, you will need to pay for the shipping label. Rugs USA will tell you how much this shipping label will cost. The price will be determined by the size of the items that you are returning.
Do bear in mind that while you will have to pay for your returns to Rugs USA, you will get a competitive price. This price will be far cheaper than purchasing a shipping label yourself.
Who Pays The Return Shipping Charge?
The customer is responsible for the return shipping charge. You will pay this when you first start the refund process.
How Long Do Rugs USA Refunds Take?
Rugs USA aims to process all refunds within 5 days of the product arriving back at them. The money may take a couple of days longer to land in your bank account.
What Is Rugs USA Return Policy Without a Receipt?
Rugs USA does not operate physical stores, so you do not have to worry about returning without a receipt. The returns label will include all of the information that Rugs USA needs to process your refund.
Can I Return Items On Sale?
Yes. If a product is on sale with Rugs USA, you can return it. However, do bear in mind that you must still do so within the 30-day window.
Can I Return Rugs USA Product After Use?
Rugs USA does not give any details about this. While they may be able to put up with some light use of the product that you have purchased, if it cannot be sold at all, chances are that Rugs USA will refuse the refund.
Other Brands’ Policies
| Vitamix | Sweaty Betty | Bergdorf Goodman |
| Vuori | DJI | Tiffany |
| Debenhams | Last Minute | Emma Mattress |
| Cotton On | Crate and Barrel Return Policy | Birdy Grey |
| Cider returns | Skims | Reiss |
Conclusion
Rugs USA will allow returns on all purchases made within the United States for up to 30-days after purchase. They will not exchange, but you can get a refund from them. You will have to pay for shipping.
FAQs
How Much Does Returns Shipping With Rugs USA Cost?
The price will be calculated when dealing with the return. It will be based on the size and weight of the item that you are returning.
Can You Return a Rug to Rugs USA?
Yes you can return within 30 days of purchase.
Can You Return Clearance Items To Rugs USA?
Yes you can return clearance items to Rugs USA. This is assuming that you have purchased the clearance item from within the USA.
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