Last Updated on January 17, 2022 by Laura Ritterman
Consumers return shoes or other products to the store for a variety of reasons. Whether the product was the wrong size or they open the box to find some type of damage, the cause for the return is variable and plenty. Depending on the brand, there may be varying policies in place when it comes to returns. Steve Madden is no different.
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What is the Steve Madden return policy?
For all eligible purchases, someone who wants to return their Steve Madden shoes can do so within 30 days of purchase. However, items listed under clearance or final sale, masks/mask filters, earrings, gift cards, and any accessories that don’t have the tag anymore are ineligible for returns.
In this article, we’ll break down the Steve Madden return policy and how to go about getting a return. We’ll also cover other commonly asked questions that have to do with the process of returning items to Steve Madden.
There are a few different ways you can submit a return request and get the process rolling. Requests can be taken to your nearest Steve Madden store, or processed online. Depending on your preferences, there are different steps you need to take that correspond to the return option you choose.
When returning an item in-store, you just need to find your nearest Steve Madden location and take your item with you. When you arrive, take it to the checkout area and an associate can help process the return or let you know the item isn’t returnable.
You can return Steve Madden products that were purchased online to a physical store. However, the SM products must have been purchased from the official Steve Madden website. If you bought the product from a third party, you’ll need to return the product to that particular website instead.
Processing your return online works differently than in-person. To initiate a return online, visit the website’s return center and enter your zip code and order number. Click the start your return button and then print out the provided shipping label. Once printed, pack the return up in the box and take it to your nearest package drop-off center.
You’ll be charged $6.95 for the shipping of the return and all shipping charges are non-refundable. Your refund will then be issued to the original payment method you used.
The Steve Madden return policy is pretty similar to most big-name brands in that they have a 30-day window in which you can return unworn/unused merchandise. However, SM seems to be more strict in this policy as they make it a point to emphasize that the product you’re returning must be unused.
Items that are automatically ineligible for returns include masks and mask filters, clearance items, jewelry, and accessories that don’t have tags on them.
See Also: Schuh Returns
The Steve Madden exchange policy ties right into their general return policy. The item you’re exchanging must be unused and purchased from a Steve Madden location or the official website.
When exchanging for a different item, you may either receive store credit to use on a new item or your refund will go back to your original form of payment. When bringing the product in for a return or exchange, make sure to bring the shipping label and the container it came in if you purchased it online.
If you’re initiating an exchange online, you can do so through the returns center, if the correct item is in stock, it will ship to you as soon as the defective item is received. Once you’ve printed the shipping label, pack the item up and drop it off at your nearest delivery location.
All full refunds accepted by Steve Madden will go straight back to your original form of payment. Full refunds will be issued on any returns made of unworn merchandise. If returning in-store, you should see the refund on your original payment within 24 hours. On the other hand, you should notice a refund for an online purchase show up after the defective item is received.
Returning your Steve Madden purchase doesn’t require a receipt. In fact, you can return it via HappyReturns and all you need is the order number and email address. Your refund should be started immediately after that.
For in-store returns, you can still return your item without a receipt, as long as it’s within the 30-day policy. This way, an associate can look up your purchase using your credit/debit card information on file.
See Also: Aritzia Return Policy
Can I Return a Steve Madden Product After Use?
All Steve Madden products must be returned unworn and unused. All items that aren’t clearance, masks, and don’t fit any criteria for ineligible items can be returned within 30 days as long as they haven’t been used.
How Long do Steve Madden Refunds Take?
Returning a Steve Madden product in-store will allow you to see your refund immediately or within 24 hours. If you’re returning the item through the mail, your refund may take up to two weeks. Once the company receives your return, you can expect to see the refund to your original payment method within five business days.
Does Steve Madden Accept Returns After 30 Days?
According to the return policy, you can’t return your SM item after 30 days. This 30-day window allows associates to easily find your information in the system in the event you’d like to return something.
To sum it all up, your Steve Madden product is eligible for a return as long as it isn’t any of the following:
- Clearance or final sale
- Masks or mask filters
- used/worn products like shoes, clothing, or jewelry
- Any bags or accessories without the tags on them
If your product is eligible, it can be returned within 30 days of the date of purchase. To make everything more convenient, you can also return SM products purchased online, in your nearest Steve Madden store as long as they were purchased from the official website.
Related: Sephora Returns