Office Depot provides one of the best tools and supplies for efficient working in the professional world. So today, we will have a look and dive deep into their price match policy. Did you ever think about how much money you could have saved always getting the best deal on a new purchase? Avoiding to ask for a price match (or adjustment) can be a costly mistake. This article will equip you with the right knowledge of when and how to effectively price match. Therefore, let’s get right into it.
A Guide to Price Match at Office Depot
Do you want to save money while shopping? Here’s how! Follow these simple steps and you will almost certainly win. If you have a new item that is sold at least one other retailer (read competitor) you have a high chance of a successful price match. Stores of Office Depot and Office Max along with officedepot.com all follow the same procedure for price matching. Your local store’s associate or the customer care hotline will happily assist you.
Criteria or Measures of Price Match
First, the obvious! All items involved in a price match must be absolutely identical. This means not only brand, color, and model configuration but also add-ons (if any), and even the warranty period. Only if all the parameters match will your product qualify for price matching. Also, both products must be immediately available (in stock) at both locations.
If you want to match an item that comes with a service plan (such as wireless devices aka cellphones). The policy also requires that the plan, provider, and all other terms be identical. The final price that is considered for the price match will be after any discounts, coupons, and/or savings are applied. The same rule applies when determining the competitor’s price.
Process of Price Match
The process to get your request for a price match requires you to present the item you want to match along with its price and configuration. A store associate will then verify your item’s eligibility as well as the authenticity of the provided proof.
- A printed advertisement showing the item as well as the price.
- A copy of printed signage from the competitor’s store i.e. in-store advertisement regarding the price of an item.
- Digital – Digital advertisements (emails) or websites on your mobile phone/tablet/computer.
- Print/Copy – When matching a custom print/copy job, a printed quote is required.
If you have already paid for qualifying merchandise, bring proof of the lower price within 14 days of the initial purchase, and Office Depot & Office Max will refund the difference.
Office Depot reserves the right to cross-check and verify any offer they are asked to price match.
Price Adjustment Policy at Office Depot
A price adjustment is a special form of a price match that typically takes place after the purchase has been made. It’s best to illustrate that with an example. Let’s say you have purchased a printer on the 1st of January for 220$ at your local Office Depot store. Five days later, the printer goes on sale for only 150$. To claim the 70$ refund, go back to the store where you bought the item from and bring along the original receipt. Finally, talk to a store associate to get your refund processed.
In case of a purchase done through officedepot.com, then showcase the price of that item in any of the Office Depot or Office Max stores. Therefore, claim the refund of the difference directly from the stores. Aversion of price match done on the basis of Office Depot company catalogs, special offers list usually takes place. So as the market place prices or contract customers prices vary. All these above-mentioned factors do not include in the process of the price match.
Also, the price match won’t take place via the customer care center for in-store special offers. And furthermore, it includes products sold by a third party on the official site of Office Depot.
Exclusions and Exceptions
Not all items are equally eligible for a price match or price adjustment.
- Third-party Resellers – Items sold/shipped by a 3rd party on a competitor’s website.
- Ad or pricing errors
- Holiday Promos – Items that are part of a holiday sale (Black Friday, Cyber Monday) plus clearance/liquidation and/or refurbished merchandise.
- Quantity – Each customer can request a price match for one item per competitor.
- Delivery and installing of the products, too are factors of exclusion.
- Availability – Items must be readily available (in-stock) for purchase.
Office Depot/Office Max reserve the right to modify/suspend/terminate their price match guarantee at any time and without prior notice. Any modification will be effective immediately. Office Depot further reserves the right to verify the authenticity of any price match requests.
The full policy can be found on Office Depot’s website.
Office Depot Covid-19 Update
Just like any other company, Office Depot has gone to great lengths in taking precautions and protecting the health and wellbeing of its employees. It is important to be supportive during these tough times and hence Office Depot has taken a few steps:
- Reduced store hours – to allow for extra cleaning and sanitization after hours.
- Enhanced sanitization of the store is made compulsory.
- Masks – Wearing a mask is a must for both employees and customers.
- Delivery – Curbside delivery as well as delivery to your doorstep.
Are Office Depot and OfficeMax the same company?
Office Depot and Office Max merged on November 5th 2013, creating the largest office-supplies chain in the US.
Does OfficeMax Price Match?
Yes, Office Depot and Office Max both match prices of selected competitors.
Which stores are considered competitors?
For price matching purposes, the following stores are considered competitors. Staples, Target, Walmart, Best Buy, or Amazon.com
How can I contact Customer Service?
For order and delivery related issues, please contact 1-800-GO-DEPOT (1-800-465-3768)
Do you want to save money on your purchases and spend the refund on something new? The best time to act is now! In this article, we shed some light on how you can benefit from the price difference between Office Depot/Office Max and their competitors. retailers and claim a refund. We hope our article proves to be useful for when you need it in the future. Share this price match process with your family, friends, and also on social media. Let’s make everyone save more!
If our explanation did not answer all your questions, feel free to let us know by posting in the comment section below.