Last Updated on March 1, 2022 by Laura Ritterman
Conveniently, Tommy Hilfiger allows free returns. That means you will not have to pay an additional fee for a returned item. When you go through the return process online, they will issue you a paid shipping label.
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Tommy Hilfiger accepts returns within 45 days. Items being returned must be in unworn condition with the original tags still attached.
For orders placed within the United States and Canada, Tommy Hilfiger accepts returns within 45 days after sending out your shipping confirmation. There is no fee associated with returns, making it easier on customers. In order to accept a return, all items must be unworn with tags still attached.
Footwear must be unworn and be sent back in the original shoebox. However, it is important that you remove any post labels.
Items that are marked as final sale are not applicable for returns. It’s important to take this into consideration when shopping.
|Tommy Hilfiger Return Policy
|In-Store or online
|In-Store or online
|Method of Payment
To return a Tommy Hilfiger item, log on to your account on the Tommy Hilfiger website. From there, follow the prompts to download a printable, pre-paid shipping label. You will also be issued a return slip.
If you want to make sure your return is processed quickly, and that you get your refund in a timely manner, take care to include the unused items and return slip in your return package.
Your package may not include a paper invoice/packing slip. Your return slip works as your receipt and packing slip. You may access your return slip by following the ‘Start A Return’ link and completing the return prompts.
Any Tommy.com purchases made using the Klarna, AfterPay, & PayPal payment methods must be returned by mail only.
When you decide to return a purchase in person, Tommy Hilfiger will issue a refund for any products in their original, unworn condition. Tags must be attached in order to be eligible for return. Additionally, returns must be made within 45 days of when you received the shipment confirmation. If you bring your items along with a return slip to any Tommy Hilfiger outlet location, your return will be processed immediately.
Mail returns are quick and easy. Head to Tommy.com, log in with your information, and select ‘START A RETURN’.
When you select ‘Start A Return’, follow the onscreen prompts in order to download a prepaid shipping label and return slip. You’ll need to attach these to a shipping box or envelope with your returned item enclosed.
Online purchases may not include a paper invoice. In this case, the return slip will stand in as the receipt and packing slip. The ‘Start A Return’ link on Tommy.com will have everything you need to access the needed documents for a return. Simply log on through this portal and complete the return prompts.
In the event that you are unable to access or print your return slip, you must include the following information alongside your return:
- Order number
- First and Last Name
- Mailing address
- Phone number
- Email address
- Reason for return
- Purchase date
- Payment method
Yes. You are able to return items purchased on Tommy.com to any Tommy Hilfiger retail store in the USA and Canada. To do this, bring your unworn, tagged merchandise to the store and speak to a sales associate. Be sure to bring along the packing slip, which can be accessed online via your login portal.
Please note that you cannot return items purchased at Tommy.com to any Macy’s locations. If you purchased a Tommy Hilfiger item at a Macy’s store, you must return them to Macy’s, abiding by their return policies.
At the moment, Tommy Hilfiger does not accept online exchanges. However, purchases made in store can be exchanged within 45 days of purchase.
Only items that are marked as FINAL SALE cannot be returned. Otherwise, returned items must be in unworn, unused condition and bearing their original tags.
If you receive an item that is damaged, opened, or incorrect upon arrival, contact customer service to discuss the possibility of a refund. However, final sale items are strictly final sale.
Clothing, shoes, or accessories returned to Tommy Hilfiger must have absolutely minimal wear and tear. They must be in clean, near-perfect condition. It is best to try items on thoroughly in the store to ensure that you are positive of your purchase.
If you ordered an item online, try it on as soon as it arrives. If you do not like the fit, cut, or style, begin to process your return right away. Tommy Hilfiger will not accept returns after 45 days, or if an item shows excessive wear or use.
Does Tommy Hilfiger Give Full Refunds?
Items returned in perfect condition within 45 days of purchase are eligible for a full refund. Because the returns are free, you will not have to worry about any deduction to your total cost.
How Strict Is The Tommy Hilfiger Return Policy?
While the free returns offered by Tommy Hilfiger are usually easy to orchestrate, the store does reserve the right to refuse or deny any refund or return. They may do this based on product condition or on the length of time since the original purchase.
How Long Do Tommy Hilfiger Refunds Take?
When processing a return, you will receive the refund to the same payment method used at the time of purchase within 10-14 days. How long this will take exactly depends on your bank. Please factor in shipping time into your refund processing time when you are returning via mail.
Because the returns are free, Tommy Hilfiger is fairly easy to process a refund for. As long as you return an item and unused condition with the tags attached within 45 days, you can expect to receive a full refund. If you bring your items into a Tommy Hilfiger store, they will process the refund immediately.
If you are unsure of anything regarding Tommy Hilfiger’s return policy, get in touch with their customer service line. Their staff will gladly assist with any questions you may have.