Last Updated on December 27, 2021 by Laura Ritterman
Yes, Toys R Us will match prices with its competitors under certain circumstances. Customers who have made purchases through Toys R Us have to make their claims within 7 days.
The rest of this article will go into detail on the specifics of Toys R Us’ price match policy and how potential customers can best be equipped to use this to their benefit.
Consumers should be aware that a price match is when a company offers a refund or reduce the price of a product to meet the difference when a competitor is offering an identical product at a lower price.
A price adjustment is when a retailer lowers the price of a product to match a lower price it had listed for the same product in the past or at a different location.
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Does Toys R Us Offer Price Adjustments in 2022?
Toys R Us offers price adjustments as of 2022 on its Canadian company website. The American website makes no such claim, but the company policy may extend into the United States.
If a customer finds an item advertised by Toys R Us at a lower price (be it online, in-store, or in print) than their local store is charging, then the local store will drop its price to meet the lower figure.
Exceptions & Rules
In some cases, gift cards or vouchers also stand an exception in the process of price matching. Toys R Us does not redeem or refund the item purchased using a gift card or voucher points.
Toys R Us is specific in its price match policy that a customer must visit his or her local store in person in order to apply for the price matching service. The two products that one is looking to match prices with must be identical, not from a different brand or a similar product from the same brand.
Furthermore, all customers looking to make a price match claim must do so within seven days of their original purchase of said Toys R Us product, and their conditions specify that the price that Toys R’ us needs to match must originate from a “Canadian retailer”.
As of reopening its stores in 2021, all customers are asked to wear a mask and socially distance in accordance with U.S. and Canadian guidelines when bringing any items in-store to request a price match or adjustment.
Customers should also be aware that price matching policies do not apply when the advertised price from another company comes as the result of a special offer or rate such as “buy one get one”, or “10 percent off”, or any sort of “today only” deal. Holiday discounts such as Black Friday deals are also not considered viable for price matching or adjustments in Toys R Us’ pricing policies.
Toys R Us also does not take into consideration products that have been priced improperly due to misprints in matching prices with other companies or price adjustments within Toys R Us itself. Items that are found being sold on clearance in other stores are also not eligible for a price match offer.
Products that are bundled together, liquidation sales, and items bought and refunded through rebates or coupons are not considered covered under Toys R’ Us’ price match or adjustment policies due to extenuating circumstances that affect the immediate pricing of items.
Finally, if an item was purchased using a gift card, Toys R Us reserves the right to redeem or refund the cost of the item purchased. While this may seem daunting, customers should still visit their local Toys R’ Us to discuss possible alternatives or that their gift card refund will be validated.
It should be noted that all of these exceptions and rules also apply to Toys R Us’ sister department Babies R’ Us.
- Item must be identical in all senses, i.e. shape, color, model info, etc.
- The copy or original proof of the lower price advertisement at a retailer’s shop is mandatory to present.
- Verification of the lower price claim takes place.
- In the case of online advertisement, present with the gadget to display the ad of item. For example, mobile phones, tablets, laptops, etc.
- Stock availability acts as an important factor in the process of claiming the price match.
- If the purchase already made, then in such cases a time frame of about 14 days at max from the purchase date applies.
- It’s mandatory to present the original payment receipt of the purchased item at the assigned stores of Toys R Us.
Note: In-store purchase of an item require necessary proof of that particular item. Hence, to apply for the price match of that product you need to visit your nearby store of Toys R Us.
Does Toys R’ Us Price Match Amazon?
Toys R’ Us’ Canadian wing does not currently match prices with Amazon. The company’s U.S. wing is not clear on the subject, but the Canadian branch does not allow price matching with retailers that include entities such as Costco, Amazon, or eBay.
Toys R’ Us claims that it would be unreasonable to price match with these companies because they either offer membership fees for discounts (such as Costco) or are third-party sellers (such as Amazon or eBay).
This leaves Toys R’ Us unable to compete within the market either because of the reduction in price that membership fees afford members or the fact that third-party sellers have very little control over the price of goods being offered on their platforms.
Does Toys R’ Us Price Match Walmart?
Yes. Toys R’ Us will now price match with all major big box stores as long as they are not third-party distributors or charge membership fees for bulk discounts. This would include not only Walmart but such stores as Target, Best Buy, and Sears.
Toys R’ Us has declared that this policy expands to online pricing as well, meaning that the company’s Babies R’ Us branch will be able to compete with many online infant supply websites.
Shoppers will be happy to hear that Toys R’ Us is alive and well and now offers price matching as well as price adjustment offers, but there are some limits to these policies. Shoppers must make their price adjustment and/or match claims within 7 days of the original purchase, and the items must be identical, not similar to one another for the prices to be taken into consideration.
Pricing misprints and special discounts are not considered, but online prices will be matched by Toys R’ Us as long as their respective companies do not offer membership fees or are considered third-party distributors.
Toys R’ Us advises shoppers to be very patient and clear when dealing with staff, as they may not understand all of the nuances of the new price match and adjustment policy in order to ensure a safe and enjoyable experience for both customer and staff.
All of these policies apply to not only Toys R’ Us but Babies R’ Us as well, so shoppers would do well to take advantage of these policies when shopping for their newborns.
Do Toys R Us offer a price match?
Yes, Toys R Us offer price match to their customers.
What should I do for Price match?
To apply for the price match of that product you need to visit your nearby store of Toys R Us.
What is the time frame for applying price match?
The time frame for applying for the claim stands for 7 days from the date of purchase.
Do they offer a price match on gift cards or vouchers?
In some cases, gift cards or vouchers also stand an exception in the process of price matching.
Toys R Us has been bringing smiles to us for generations. Not only do they satisfy customers by providing them with quality products but they also offer price match policies.
Let us know in the comments below what your experience has been. Did they provide you with this service and was there any complications?