Last Updated on May 13, 2022 by Laura Ritterman
What company embodies the toy selling mindset better than Toys R Us?
This toy company has stores across the globe but there’s nowhere better to examine the efficiency of a return policy than Canada. Toys R Us, despite its lack of stores in the United States of America, has an excellent return policy in Canada.
The reasonable nature and clarity of the return policy that Toys R Us has in place is designed to make the return process as smooth and easy as possible.
What is the Toys R Us Return Policy?
Items that have been purchased online or in-store may be refunded up to, and including, 30 days past date of original purchase. RClub members are eligible to get rewards up to 90 days past the date of original purchase. The items in question must be unused, in original packaging, resalable, and accompanied by original receipt.
|Return timeline||30 days|
|Return method||Mail, in-store|
|Exchange period||30 days|
|Exchange method||Online or In-store only|
|Refund period||7-10 business days|
|Refund method||Original payment method|
How to Return a Toys R Us Item
Toys R Us items are eligible for return both online through Canada Post and in-store. There is a separate return policy for damaged or defective items.
Via Canada Post
For online returns via Canada Post, free of charge, follow the specific instructions below.
First, pack the product in the original packaging. Make sure that the packing is tightly closed to ensure that no parts or pieces of the product can fall out. Be sure to include the original packing slip in the packaging of the item or items to be returned.
Once the item or items to be returned are properly repackaged, bring the entire package to the most convenient Canada Post office location. Provide the Canada Post employee with the following information:
- Place Item on Scale
- Select Return Services
- Enter Canada Post Return ID: PR425009
- Complete required fields
- Remind customer to keep copy of receipt given by Canada Post
The above information can be made available to you through an email to show the Canada Post representative. Simply contact customer service to receive the appropriate email.
Online Purchase Returned In-Store
To return a product that was purchased online to a Toys R Us store use the following instructions.
First, repackage the item or items to be returned in their original packaging. Be sure to include the original packing slip.
Next, use the store locator to find the most convenient Toys R Us location for you. When you arrive at the store locate the customer service desk or a cash register.
Upon arrival at the customer service desk or the cash register, disclose to Toys R Us personnel that you would like to return or exchange your purchase. You must show the original confirmation email to the Toys R Us employee for a refund or to exchange the item or items.
In-Store Returns (NOT Online Purchase)
For in-store returns on an item or items that were purchased in-store as well, follow the instructions listed below.
First, use the store locator to find the most convenient store location for you. Go to that store with the item or items to be returned in the original packaging.
Upon arrival at the store in question, locate the customer service desk or a cash register. Disclose to the Toys R Us staff member that you would like to return or exchange your item or items.
You must have the original receipt, to show proof of purchase, in order to receive your refund or to exchange the purchase.
Damaged or Defective Items
For items that are defective, follow the instructions below.
First, contact the Customer Service Team via the Toys R Us website or through the chat feature. They will provide you with the return label, or information on how to obtain the return label, to return the purchase free of charge.
Next, package the item or items in the original packaging.
Once the item or items have been packaged, you must print the return label and secure it to the package.
Finally, follow the instructions on the return label and the instructions provided by the Customer Service Team for specific mailing requirements.
Can You Return an Online Purchase to the Store?
Yes, you may return your online purchases to the most convenient store location for you. Be sure to follow the instructions indicated above.
How Strict is the Toys R Us Return Policy?
The Toys R Us return policy is relatively strict. It requires a receipt and is strict on its time limit. However, it is very reasonable, and it has a very clear policy outlined on the store website.
Toys R Us Exchange Policy
Opened packages may be exchanged only for the exact product that was purchased. If the exact product isn’t available, you will receive a refund.
Open video games and DVDs, that are defective, may be exchanged for the initial title only.
Car seats may be returned only if the instructions are present and intact, and the registration form is present and has not been completed.
Toys R Us Refund Policy
For a refund, return the package either through Canada Post or in-store.
If an item or items are returned to the warehouse by Canada Post, allow 7-10 business days to process the refund.
If an item or items are returned in-store refund will be made upon return in the method of the original form of payment. Cash, debit, and credit cards will be refunded in their specific method. Gift cards, store credit, and PayPal purchases will all be refunded in store credit.
Does Toys R Us Accept Returns Without a Receipt
Generally, no. You must have the receipt to return an item or items to Toys R Us. If it is a gift, you may be able to return without a receipt, but it is encouraged to contact the gifter to obtain the confirmation order.
Does Toys R Us Accept Returns After 30 Days?
Unless you are a member of RClub, Toys R Us will not accept returns after 30 days. If you are a member of RClub you have up to, and including, 90 days to return your item or items.
What Items Cannot be Returned to Toys R Us?
Maternity garments, maternity support belts, bras, and opened breast pumps are not able to be returned.
Does Toys R Us give full refunds?
Yes! Toys R Us will give a full refund through the original payment method.
Can I return a Toys R Us product after use?
Unfortunately, no. All products must be unused unless they are defective.
How long do Toys R Us refunds take?
Allow 7-10 business days for online returns that have been returned to the warehouse via Canada Post. All 15 business days for lost or delayed packages by the carrier.
For in-store returns, refunds are given upon return.
The return policy of Toys R Us in Canada is one of the most clear and reasonable return policies for chain commercial retailers. They may be strict with the policy, but it is presented in an appropriate manner and is easily followed. If you have any questions, always feel free to contact the Customer Service Team.
Happy toy shopping!