Last Updated on June 5, 2022 by Laura Ritterman
Vitamix is a well-known blender company that offers its customers high-quality appliances at affordable prices. Their blenders are built well and last a long time, which has given them a devoted customer base that swears by Vitamix products.
Vitamix is sold online and at third-party retailers, so its products are widely accessible. Despite their accessibility and well-made blenders, not everyone loves their products.
If someone has a return or exchange to make, Vitamix makes the return process simple and easy, thanks to their simple and understandable return policy!
Vitamix offers their United States of America and Canadian customers a 30-day free trial where customers may take the product home, use it for 30 days, and return it for a full refund if they are not satisfied.
Essentially, the 30-day free at-home trial with a money-back guarantee is a 30-day timeline where you must return the product if you are not happy with it. The only reason this is different from other return policies is that you can use the Vitamix product during these 30 days, while most other return policies will not accept used merchandise as a return.
If you chose to return the Vitamix product within the 30-day free trial, you will receive a full refund and Vitamix will pay for the cost of shipping for you to mail it back.
Once the 30 days are up, the return policy takes a turn. Returning a Vitamix product after 30 days means that you will be deducted a restocking fee from the refund. You will also be in charge of paying for shipping costs to mail the blender or product back to Vitamix.
The refund will be placed back on the original payment method.
Vitamix requires that folks who want to return their Vitamix product after 30 days get a Return Authorization number, which can be obtained by calling 1-800-848-2649 and selecting option 1.
For products returned 60 to 90 days after purchase, the customer will receive a restocking fee of 15% of the purchase price. 91 days to 6 months after purchase, the customer is charged a restocking fee equal to 25% of the purchase price. 6 months to a year after purchase, the customer is charged 35% of the purchase price as a restocking fee.
Vitamix does not accept any product returns after a year from the purchase date has passed.
The business-use return policy is a bit different. Customers who bought Vitamix products for commercial usage must get in touch with the Customer Service department of Vitamix at 1-800-4DRINK4.
Vitamix’s business return policy makes it very clear that Vitamix is not responsible for items returned to the company without authorization.
For the return to be successful, the refund given, and the product accepted, the items must be authorized with a Return Authorization number.
All shipments with returned products must be marked with the Return Authorization number. All products must be unused, still in the original packaging/carton, and unopened. In addition, the return must happen within 120 days of the purchase. Vitamix does not accept returns after 120 days.
Customized Vitamix products built to a customer’s specifications cannot be returned. The customer is in charge of paying for shipping and will be credited a restocking charge below 20% of the total purchase invoice.
However, if a replacement is ordered at the time of the return, the restocking charge will be lowered to 10%.
To return a Vitamix product, you must know whether you are a business or home customer.
Home customers first need to get the Return Authorization number for their order by calling Vitamix Customer Service. Once you have the number, you can simply package up the Vitamix item with the original invoice or packing slip, print a shipping label and the return authorization number, and send it off within one year of purchase.
Business customers need to get a return authorization number as well, but there are more criteria for business customers making a return than a home customer.
Business customers need to ensure that the Vitamix products are in their original shipping carton or package, unopened, and unused. The return must occur within 120 days of purchase.
Vitamix does not have any stores, so no, you cannot return an online purchase in-store. Some retailers carry Vitamix products, but they will not accept your return unless you purchased the product from their store.
Vitamix has a very strict return policy. For example, they will not accept any returns without a return authorization number. Thye have extremely specific restocking fees, timelines, and different criteria for home and business users.
There is not a lot of wiggle room or flexibility in Vitamix’s return policy.
Vitamix does not have any information about an exchange policy that is currently available.
Vitamix will give home customers a full refund within 30 days of their purchase. After 30 days, there are percentages deducted/credited to the customer for restocking fees, so the refund is not in full.
You will need a receipt for a Vitamix return, however, the return authorization number is also very important.
Vitamix accepts returns up to a year after purchase for at-home purchases and up to 120 days after purchase for business purchases.
All products can be returned to Vitamix, however, business customers cannot return used merchandise. Home customers can return used merchandise within the 30-day free trial window.
Does Vitamix Give Full Refunds?
Vitamix gives full refunds within the first 30 days of the free at-home trial. After that, there are deductions/credits for restocking fees.
Can I Return a Vitamix Product After Use?
Yes, home customers can return a used Vitamix blender within 30 days of purchase for a full refund. Business customers cannot return used products and neither can home customers after 30 days.
How Long do Vitamix Refunds Take?
Refunds can take anywhere between two to four weeks to show up on the original payment method.
All in all, Vitamix has a very thorough return policy that covers both home customers and business clients. They have a strict policy for both customers, and although their free trial offer seems very good, it is a 30-day full refund timeline.