Last Updated on October 15, 2022 by Laura Ritterman
Vuori has some amazing casual and workout clothes, perfect for a quick workout or just out and about. And the company has a “commitment to happiness” that promises to reinvent our relationship to our casual (but chic) activewear. But does the Vuori returns policy reflect this?
Vuori allows returns within 120 days of purchase for a full refund. Returns after 120 days are eligible for store credit. Returns are free and easy to make online or in store. Returns of sale items are not allowed.
Getting ready to holiday shop at Vuori and want to make sure items can be returned? Or have something you aren’t in love with and want to return it? Read on for all your Vuori return policy questions answered.
Table of Contents
What is the Vuori return policy?
You have 120 days from the date of purchase to return Vuori items bought in-store or online. Returns are free, but keep in mind that any original shipping charges are not refundable (orders over $75 ship free).
You will need a receipt for in store purchases. If you received a gift, see the gift section below.
Here is the regular policy:
|Return Deadline||120 Days|
|Return Methods||By mail or in store|
|Exchange Period||No exchange policy|
|Exchange Method||No exchange policy|
|Refund Period||Within 3 business days|
|Refund Method||Original payment method or store credit|
How To Return a Vuori Product
You can start a return on the website at their returns portal. You just need to input your order number and email to get started.
If you got a gift, you can start a return by emailing support at email@example.com.
You can return all items in-store as well, whether you bought them online or in store. If returning items bought online, make sure you bring your order number with you to the store.
If shipping back to the company, it is best to use their return shipping label.
How strict is the Vuori return policy?
Vuori gives you 120 days to return your items, which is more than many apparel companies. The company feels this is enough time to come to a decision about your gear.
If you return after the 120 day policy, you can still get a gift card.
Vuori Exchange Policy
Vuori doesn’t offer an exchange policy at this time, though the company realizes this makes exchanges time-consuming for customers and is working on implementing a return policy.
To make an exchange, you will have to place a new order and then return your existing product. You can email customer service and let them know you intend to make a return. This way, you will still be eligible for any discounts or free shipping you got on your original order. Customer service is at firstname.lastname@example.org.
Vuori Refund Policy
Vuori will give you a full refund if items are returned within 120 days.
If a product is returned after 120 days, you can still get a gift card for the amount of the purchase.
Orders over $75 ship free, though if you paid for shipping, the shipping charge will not be refunded.
Return shipping is free.
Does Vuori accept returns after 30 days?
Yes. Vuori accepts returns within 120 days for a full refund to the original form of payment. If it has been more than 120 days, you can still make a return for a gift card.
What items cannot be returned to Vuori?
You cannot return items that you bought on sale or custom-made items.
Items bought at outlet stores cannot be returned.
Does Vuori have free returns?
Yes. Vuori will give you a prepaid return shipping label when you begin your return. You can also return for a full refund instore.
You will not get back any original shipping charges, however.
Who pays the return shipping charge at Vuori?
Vuori pays return shipping. Make sure you use the prepaid shipping label, however, so you get back the correct amount and no shipping charges have to be calculated.
How long do Vuori refunds take?
According to Vuori, refunds take 2-3 days from receipt of the returned item. In many cases they may be faster. It depends on how quickly the warehouse can process the return and confirm its eligibility.
What is Vuori return policy without a receipt?
If you are in the 120 day period, you can bring a return back to a store, though your return may only be eligible for a gift card.
If more than 120 days have passed, it is at the discretion of the store, and you will only be eligible for a gift card, not a refund.
Can I return items on sale at Vuori?
Sale items are not eligible for return.
Can I return a Vuori product after use?
Yes. According to customer service, you can return worn items to Vuori.
Can I Return a Gift to Vuori?
Yes, you can start a gift return by emailing customer service at email@example.com. You don’t need a receipt for a gift return, though you will be eligible for only store credit, not a refund.
Sale items are not eligible for return.
How long is ground shipping Vuori?
It depends on your location. After your order is placed, it takes 3-4 days for processing, which means packing and shipping. Shipping will take anywhere from 4-5 days on the west coast to 5-10 days for east coast USA.
Does Vuori have express shipping?
If you don’t want to risk waiting 7-10 days for your product to arrive, you can opt for expedited shipping from Vuori. Expedited shipping requests are processed the same day, and take 2-3 days to ship.
How do I contact Vuori?
For any questions, you can contact Vuori via email at firstname.lastname@example.org or call/text 1-844-880-5355.
Vuori has a fairly decent return policy for an apparel company, giving you 120 days to return items for a full refund to the original form of payment, and then even allowing returns for store credit after 120 days.
Vuori also allows you to return your gear after you try it out, which is a huge bonus.