Last Updated on December 4, 2021 by Laura Ritterman
Zara is a clothing retailer that is part of Inditex, which is the largest retailer of apparel in the world. If you’re unfamiliar with Zara, there are only 98 stores throughout the continental United States with the vast majority located in California.
What Is The Return Policy At Zara?
Zara do have a return and exchange policy. You have 30 days after the item has been shipped to request an exchange, after which you will have 14 days to return the item to Zara.
If Zara hasn’t received the items that you sent back to exchange within the 14-day period, your payment method will be charged for the price of the item that you made an exchange request for.
The exchange policy is the same in-store, so long as you bring the item back within the 30-day period, in pristine and unopened condition.
Zara will accept returns up to 30-days after the purchasing date. In order to return an item, you’ll have to access your Zara account—either at the online store or on the Android or iOS app—and fill out a Return Request form.
According to Zara’s Return Policy, the returned item must be in “perfect” condition, and still in its original packaging. It’s ok if it has been removed from the exterior package, such as a box or large envelope, so long as the packaging around the item is unopened.
If you made an in-store purchase, the same rules apply except you will have to return to the store with the unopened product in perfect condition, provide a receipt, and you will not have to fill out a Return Request as you would for an online return.
|ZARA RETURN POLICY|
|Return Period||30 Days|
|Return Method||In Store or online|
|Exchange Period||30 Days|
|Exchange Method||In Store or online|
|Refund Period||Within 14 Days From Purchase|
|Refund Method||Method of Payment|
How Strict Is The Zara Return Policy?
The strictest part of Zara’s return policy is the perfect, unopened package along with filling out a Return Request form. Like most retailers, you’ll have to provide a receipt.
According to Zara, they will only issue your refund in the form of the payment in which you purchased the product. Also, items purchased in-store can only be returned in-store, not via shipping.
See Also: Does Zara Price Match
Zara Return Policy Online
Like online exchanges, you have to fill out a Return Request. Once the request is approved, you have to ship the item back, paid for by Zara, and when it is received, they will refund your money in the same payment form you originally used.
Can I Return Items To Zara After 30 Days?
Zara’s official policy is that no, you cannot return items purchased at Zara outside of the 30-day window. However, for in-store items, you may be able to convince local management to accept a return after 30 days but that would be on a case-by-case basis.
Of course, dealing with a manager and dealing with online returns are two different things. Online is not likely to be on a case-by-case basis, the result of which means that you probably won’t be able to return a product outside of the 30-day timeframe.
Are There Return Exceptions?
Zara does have a number of exceptions, which they label under the term, “special conditions.” According to Zara, these items have “certain criteria that must be fulfilled” in order to return them.
- Swimwear: Has to have the “hygiene” sticker still on it
- Underwear: No exchanges or returns for underwear with the exception of vests, tops and bodysuits
- Watches: Original condition and home return only
- Fragrances: Has to be returned in the exact condition in which it was purchased
- Accessories: Still in the bag and/or original box
- Packs: Individual items within packs can’t be returned separately
- Cosmetics: Has to be returned in the exact condition and packaging in which it was purchased
- ZARATTRIBUTE T-shirts: Cannot be removed from the box before returning
- Special packaging items: Must be returned with all items intact and nothing individually
Any situations outside of those exceptions would have to be cleared up by contacting customer service.
Can You Return Items To Zara Without A Receipt?
Zara’s official stance on their return policy is that all items must be returned intact, in their original packaging, within the thirty-day period, and with the original receipt.
You’re not likely to get around that policy with the possible exception of in-store purchases. In those cases, you can speak to a manager and possibly get a refund on an item that was purchased from there.
It’s especially helpful if you remember the person who processed your order when you made the purchase, as you can always approach them to get started. Sure, there’s a policy against returning items without a receipt but dealing with people face to face can change things.
Either way, trying to return an in-store purchase is going to be on a case-by-case basis, outside of the official store policy.
Related: Does Walmart have a returns policy?
Does Zara Have Free Returns?
Only from the standpoint that you are returning the items in exactly the same condition as when you purchased them.
Zara is pretty adamant about their online policy returns and is unlikely to issue a free return if the items are not in the same condition as purchased.
How long is Zara's Return Policy
Zara operate on a 30 day exchange and return policy, however refunds are within 14 daysof purchase.
Can I return an item to Zara without a receipt?
No you can’t return items without a receipt. Zara requires returns to be in original packaging and accompanied with a receipt.
Does Zara Price Match?
No Zara does not offer price matching to their customers but rather aim to keep their pricing competitive.
All Things Considered
Most of the items purchased within the US are going to be online since there aren’t that many physical retail outlets in the country.
Remember, as long as you maintain the integrity of the packaging materials and fill out an online Return Request form, there’s not likely to be any issues getting your items returned to Zara for a full refund.